Carrying out test purchases

Our detective agency "Private Detective Uzhgorod" offers its customers to use the service "mystery shopper", including in the Transcarpathian region. This concept came to us from other countries and literally it sounds like mystery shopping. A wide network of franchisee enterprises has appeared, when their managers are in other settlements and it becomes difficult to control the operation of this subsidiary. Therefore, an independent verification is needed.

For example, a specially trained employee comes to the store and makes control purchases. Our experts will easily merge with the crowd, without attracting attention and not causing suspicion.

The purpose of the mystery shopper service at a particular outlet may be different, but mainly inspected:

· Wearing uniforms by store employees;

· The attitude of employees to customers;

· Correct speech of the seller, cashier, manager

· Testing on knowledge of the assortment of goods and its characteristics by sales consultants.

· Correctness of the display of goods

· Cleanliness of the room and counters

A typical secret buyer in Uzhgorod does not give himself away. He talks to store employees like a regular shopper. He can create some kind of provocative situation by acting out a scandalous buyer who is always dissatisfied with everything. Therefore, the mystery shopper service requires the preparation of a special scenario.

The mystery shopper service in Uzhgorod is often ordered by businessmen who own a network of pharmacies, shops, gas stations, cafes, restaurants. This kind of business is highly dependent on the quality of customer service. For different objects of verification, different specialists and different methods of verification are needed.

For example, at food outlets they check mainly sanitary conditions, the quality of products sold, but in expensive boutiques - the way they communicate with customers, how much it can attract a customer to make purchases. At the same time, the verification specialist, mystery shopping, in the boutique and in the grocery store should look and behave accordingly.

As a result of the audit, a report is prepared in which all this is reflected. If you contact our detective agency and order the mystery shopping service, it will be performed especially high quality. A detective agency employee is not interested in distorting the results; his reports will be closest to the true state of affairs.

That's why the cost of the service for a mystery shopper will be different, because it mainly depends on what area the study will be conducted in.

Want to conduct an examination and identify deficiencies in the organization of the enterprise, learn about the movement of goods? Then you need a test purchase. Ukraine is not the pioneer of such studies, but has already begun to introduce them everywhere, and those enterprises that did this first, make a big profit.